Shipping policy


Free Shipping

Free shipping is offered when you spend over a certain amount, which varies based upon your location. 

UK - Orders over £60

Worldwide - Orders over  £150

Australia & New Zealand - Orders over £200


UK Free Shipping is also available for smaller items that fit in the large letter post, e.g. incense, books, etc.

 

Shipping Timescales

Please note delivery times are estimated and may take longer during busy periods, such as seasonal sales, new launches or the Christmas season.


Despatch timelines 

- Working Days - Monday - Saturday

- Non-Working Days - No despatch on bank holidays, Royal Mail strike days or Sundays

- Standard Despatch: 1 - 3 working days of order


Delivery timelines 

- Royal Mail Tracked 24 Delivery: Tracked to delivery point and next working day delivery

- Royal Mail Tracked 48 Delivery: Tracked to delivery point and arrives within 2 - 3 working days

- DPD UK Next Day Delivery: Tracked to delivery point and next working day delivery

- Royal Mail Second Class (Free Delivery) - No tracking and arrives within 2 - 3 workings days

- International Delivery: Tracked to delivery point and arrives within 7 - 28 working days

When calculating the arrival timeline for your parcel, please include both despatch and delivery timelines. If you have a question about your item's despatch or need an express despatch, please get in touch via the contact page.

     

    UK Shipping services & delivery costs

    PLEASE NOTE - Due to new GPSR regulation that came into effect 13th December 2024, we no longer ship to Northern Ireland or Europe.

    Available shipping methods for your order will be calculated and shown at checkout. All orders are sent via Royal Mail or UK courier services such as DPD.

    Tracked 48 (Royal Mail) - 2 - 3 working days

    • Large Letters (2nd Class untracked) - FREE
    • Parcels Under 2kg: £4.00
    • Orders over £60: FREE

    Tracked 24 (Royal Mail) - Next working day

    • Large Letter - £3.50
    • Parcels Under 2kg: £5.00

    Next Day (DPD UK) - Next Working Day

    Available during the Christmas period or upon request where express delivery is required

    • Parcels: £6.00

     

    International Delivery

     

    PLEASE NOTE - Due to new GPSR regulation that came into effect 13th December 2024, we no longer ship to Northern Ireland or Europe.

    All orders are sent via courier and can take between 7 - 28 working days to arrive after despatch. 

    Available shipping methods for your order will be calculated and shown at checkout based upon weight and your address.


    International zone 1 - Mexico, India, Singapore, South America, South Africa, Asia & the Far East 

    • Under 500g: £12.00
    • Medium Parcels 500 - 1kg: £16.00
    • Large Parcels 1 - 2kg: £22.00
    • Orders over £150: FREE

     

    International zone 2 - Canada and the United States of America

    • Under 500g: £16.00
    • Medium Parcels 500 - 1kg: £18.00
    • Large Parcels 1 - 2kg: £25.00
    • Orders over £150: FREE

     

    International zone 3 -  Oceania including Australia, New Zealand, Fiji and other islands

    - Up to 1kg: £16.00
    - 1 - 2 kg: £28.00
    - Orders over £200: FREE

     

    Additional international charges

    Each country has their own VAT, import tax and duty laws, which may incur additional fees when arriving in your country. Please note that you are responsible for any taxes or duties on your shipment and will need to pay them before you can receive your order, therefore check your country purchase limits before purchasing.

     

    Missing and Returned Parcels 

    We’re here to help if a parcel goes missing on its way to you whilst in transit, however we only have access to the same tracking information as you do, so may not be able to help. Note that when a parcel leaves the UK border it is passed from the Royal Mail to a local carrier and therefore you are likely to have access to more detail via that local carrier's online tracking.

    If your parcel is returned to us due to any of the following reasons, we will contact you to organise to ship your item again at an additional cost to you. Alternatively, we can refund for any undamaged goods.

    Reasons for “Return to Sender”

    - incorrect/incomplete address

    - failure to pick up from your local post office within their timeframe

    - refusal to pay fees due

     

    Please note - If an order is returned to us, we will only be able to refund minus any costs incurred for example PayPal fees, plus an administration charge of £5 for all orders. 

    Postage costs will not be refunded and if you qualified for free postage this will be deducted from any refund.